Effective Date: October 26, 2024
Introduction
Best Garage Flooring ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier. (Collected via forms).
- Contact Data: includes billing address, delivery address, email address and telephone numbers. (Collected via forms).
- Financial Data: includes details necessary for processing financing applications, such as income information and the last 4 digits of your Social Security Number (SSN) for identity verification and soft credit pull purposes only. (Collected via our secure Financing Application form). We do not store full payment card details.
- Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. (Collected via Google Analytics).
- Usage Data: includes information about how you use our website, products and services. (Collected via Google Analytics).
- Project Data: includes details about your garage project, estimates, and communication regarding services. (Collected via forms and direct communication).
How We Collect Your Information
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity, Contact, Financial, and Project Data by filling in forms (such as our Free Estimate form hosted by HubSpot, or our direct Financing Application form submitted to Google Forms) or by corresponding with us by post, phone, email or otherwise.
- Automated technologies or interactions: As you interact with our website, we will automatically collect Technical and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We use Google Analytics for this purpose.
- Third parties or publicly available sources: We may receive personal data about you from various third parties such as analytics providers (Google) or form providers (HubSpot).
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide you with information, quotes, or services that you request from us.
- To process your financing application, including identity verification and performing a soft credit pull (which does not affect your credit score).
- To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
- To use data analytics (like Google Analytics) to improve our website, products/services, marketing, customer relationships and experiences.
- To comply with a legal obligation.
We do not sell your personal data to third parties.
Information Sharing and Disclosure
We may share your personal data with the parties set out below for the purposes set out in the section 'How We Use Your Information':
- Service Providers: Third parties who provide services on our behalf, such as website hosting, data analysis, form processing (HubSpot for quotes, Google Forms for financing), analytics (Google Analytics), and customer service. These providers are only permitted to use your data to provide services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use SSL encryption for data transmitted to/from our website. Access to sensitive data (like financing application information) is limited.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Your Legal Rights
Depending on your location and applicable laws, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your personal data. If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.
Use of Cookies
Our website uses cookies (small text files placed on your device) to help us analyze website traffic, improve user experience, and understand how visitors use our site (primarily through Google Analytics). You can control or refuse cookies through your web browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications (e.g., HubSpot, Google Forms). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Effective Date" at the top. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Disclaimer: This Privacy Policy is provided for informational purposes and convenience. It is a general template and may not fully address all specific legal requirements applicable to your business or jurisdiction. Best Garage Flooring strongly recommends consulting with a qualified legal professional to review and customize this policy to ensure full compliance with all relevant privacy laws and regulations (such as CCPA, GDPR, etc.) based on your specific data collection, processing activities, and target audience.